Terms of Service

Online Terms of Sale


Pricing:

All prices are shown in New Zealand dollars and include GST.
Prices do not include shipping and handling costs.
Unless otherwise stated, all accessories or additional furnishings shown in a product image are not included within the price shown.
Every effort is made to have all pricing correct within our website. However, we reserve the right to refuse the supply of any product with a price error.


Supply and Delivery:

Products are generally made to order with a delivery time frame of around 2-4 weeks or earlier if the product is in stock. You will be notified of expected delivery details at time of ordering.
No returns will be accepted on a ‘change of mind’ basis, so please be sure before you buy. All returns must comply with the Consumers Guarantees Act or Fair Trading Act.
Disclaimer & Limitation of Liability as to shipping errors:

If we do ship the wrong product to you or leave out a certain product from a package, our procedure and policy for resolving the problem are the following:

Paradise Hot Tubs will verify that an item was left out of a package by going over receipts and what was shipped.
If we clearly see that an item has been left out of the package, we will ship the item to you at no charge using the most efficient shipping method available.


Cancellation/refund policy – 60-Day Satisfaction Guarantee

In order to qualify for the Paradise Hot Tubs 60 day right of return the following criteria must be met:

1. You must be the original owner of the tub – purchases are not transferable.

2. You must deliver to the nearest freight depot. All costs of removal, return and the original delivery cost for the spa are the customers responsibility.

3. Your eligible tub must be in as new condition as determined by Paradise Hot Tubs or a Paradise Hot Tubs Agent. Such damage may include, without limitation, internal or external scratches, scrapes, dents, odors, rips, burns, etc.

4. Your tub must be returned to the depot in the same working order as it was received on pickup/delivery.

5. Your tub must not have been subject to any liens or other security interests.

6. A minimum of (30) days must have passed since the delivery date of your tub.

7. Your tub must undergo a full inspection by a Paradise Hot Tubs representative before a refund is given.

8. If you choose to proceed with the return, you must notify us in writing to 67 View Rd,, Wairau Valley, North Shore, Auckland New Zealand.


Privacy and Data Policy:

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you.


Collection of Personal Information:

When you use our products or websites, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number.

By giving us such information, you will be giving consent to our using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at sales@paradisehottubs.co.nz. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.


Use of Personal Information:

We use your personal information to allow us to process your service requests, provide access to privileged areas of the websites, send out newsletters, personalize your visit to our website, personalize your use of our products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail sales@paradisehottubs.co.nz or, alternatively, when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us.


Disclosure of Personal Information:

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Paradise Hot Tubs.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current NZ laws.


Cookies:

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our website and those of our products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services.


Security:

All security on our website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.


Card Data Security:

This website utilizes the Paystation™ secure payment page.
Cardholders are re-directed from this website to the Paystation™ secure payment environment to enter their payment details.
The Paystation™ secure payment solution supports 3D secure authentication – Verified by Visa and MasterCard SecureCode.
We neither store or process card details on this site.


Policy Changes:

Changes in this policy will be posted on our website. You are advised to check our website regularly to view our most recent privacy policy.

If you have any further concerns about security, please email our Customer Service team sales@paradisehottubs.co.nz.


Export Policy:

Paradise Hot Tubs is a New Zealand based company. For inquiries regarding exporting, please contact us at sales@paradisehottubs.co.nz.

 

Warranty:

10 yrs on the internal thermo-plastic shell.
2 years on the pump, controller, touch-pad and filter,


Shipping:

We will ship all items ordered on this website using a freight company. Our items are generally shipped within 14 working days depending on of the order being placed. Orders should arrive with you within that time frame of your order being placed. Tracking details for every order are available. Freight prices are quoted after your order has been lodged, so we can obtain you the most suitable delivery option.

 

Do You Have a Question?

Read our FAQ page to get answers to the most frequently asked questions or phone NZ 021 042 019

FAQ Page